Roaming - new tariff transparency rules

Since 1 November 2010, the national mobile operators have enabled requests of their customers to limit Internet access in roaming in the EU/EEA 1, both in terms of data volumes and in terms of costs, to be fulfilled within a maximum of 1 working day, free of charge and free of contractual restrictions. These requests can be cancelled on the same terms.

Limiting access to the Internet is enabled through an application which provides the customer with information on the accumulated consumption of data in roaming, expressed in traffic volume or in euros. This application, available since 1 July 2010, is provided automatically by mobile operators and is free of charge.

The application should guarantee that consumption does not exceed a determined limit, which by default is set at €50/month (excluding VAT). In the event that this limit is exceeded, the operator will send a warning to the customer’s mobile phone or other equipment being used (e.g. computer), also giving instructions as to what the customer should do if, after exceeding the limit, they want to continue accessing the Internet in roaming and detailing the costs that will be incurred as a result of additional consumption.  If the customer does not follow these instructions, once the consumption limit is reached, the mobile operator will immediately cut off Internet data access in roaming.

For further information, please see the FAQs on international roaming.

1 Intra-European Union/ European Economic Area (EU/EEA), i.e., between Member States of the European Union and Iceland, Norway and Liechtenstein.