Portability: deadlines and compensation due to delays

ANACOM has published new information on its website about the deadlines applicable to the completion of portability requests and compensation due to subscribers whenever such deadlines are not met - see frequently asked question (FAQ) on portability: ''How long does portability take? Can I get compensation from my provider for a delay in portability?''.

ANACOM's aim is to alert users as to the time limit by which a request for portability of mobile telephone services must be completed - three days - and to their right to receive compensation when this time limit is not met.

It is recalled that, in September, ANACOM issued a communication in which it raised its concerns regarding a lack of compliance with the Portability Regulation, in particular in terms of the maximum time of 3 days allowed for the portability of mobile telephone numbers and with regard to the payment of compensation due.


Related information on ANACOM's website: