ANACOM has ordered PT Comunicações (PTC), by determination taken on 26 May 211, to immediately correct non-compliances with obligations detected within the scope of the provision of the digital terrestrial television (DTT) broadcasting service.
In particular, PTC must make immediately available, on the various means of DTT promotion and provision of information - namely the DTT web information portal, PT stores and contact centre -, clear, accurate and comprehensive information, according to its obligations, pointing specifically to:
(a) Situations where subsidies may be granted for the purchase of equipment by citizens with special needs, disadvantaged groups of population and institutions of a proven social value, indicating (i) applicable values, (ii) eligible users and (iii) procedures for obtaining the subsidy; and
(b) Situations where a contribution may be granted for the purchase of equipment and for setting up the necessary installations for the reception of means of complementary coverage (DTH), indicating (i) applicable values, (ii) eligible users and (iii) procedures for obtaining the contribution.
PTC must also alter immediately the current document requirements for applying for the subsidy for purchase of DTT decoders, so that:
(a) The applicant's income statement copy ceases to be required;
(b) The indication of the applicant's bank identification number ceases to be essential, and, although in exceptional cases, the indication allowing the subsidy to be granted through a procedure other than a bank transfer is accepted, namely through check or postal order, in which cases the applicant's bank identification number ceases to be required; and
(c) A gas bill or other electronic communications service bills are accepted as proof of the applicant’s address, in alternative to the documents currently indicated in the web portal.
- Correction of PTC's non-compliances within the scope of DTT https://www.anacom.pt/render.jsp?contentId=1086877
Consult press release:
- ANACOM requires from PTC an immediate improvement of quality of information provided on DTT https://www.anacom.pt/render.jsp?contentId=1087169
Related information on ANACOM's website:
- Digital television https://www.anacom.pt/render.jsp?categoryId=2963