Launched on 15 March 2011, ANACOM's Consumers' Website received 113,135 visits in 2012, with 97,340 visitors viewing a total of 330,620 pages.
Contents related to the provision of telephone, Internet and television services in bundles generated most interest among consumers (contract lock-in periods; operators; cancellation of contracts; switching operator; and pricing). Information on how to complain and ANACOM's Consumer Guides were also popular in 2012.
62.92 per cent of traffic to ANACOM's Consumers' Website was generated from search engines, especially Google, which was responsible for the majority of referrals to the website (60.24 per cent). ANACOM's institutional website was the second largest generator of traffic in 2012 (21.84 per cent).
ANACOM's Consumers' Website, available at www.anacom-consumidor.comhttps://www.anacom-consumidor.pt/, seeks to improve the information provided to consumers and help them in their day-to-day decision-making about communications services, ensuring that such decisions are increasingly informed and produce better results. In this respect, the website provides a range of information about providers, about what consumers need to consider when choosing a service, what they need to know about contracts for the provision of services (tariffs, billing, cancellation, etc.), the best way to resolve problems with providers and the role of ANACOM and other organisations in this context.
The Website also has an interactive tool, "aANACOM responde" (ANACOM answers), which consumers can use to put questions and obtain an immediate response. Consumers can also use the website to submit a complaint to ANACOM using an online form, and consult tariffs/offers and simulate telephone, Internet and television consumption using the "COM.escolha" tool.
Consult:
Portal do Consumidorhttps://www.anacom-consumidor.pt/
Related information on ANACOM's website:
- ANACOM's Consumers' Website gets over 57 thousand visits in 2011 https://www.anacom.pt/render.jsp?contentId=1115762
