Postal service quality indicators - deduction of records affected by general strike


On 4 September 2013, ANACOM approved a draft decision rejecting the request presented by CTT - Correios de Portugal to deduct records covering the sending of non-priority (correio normal) and priority (correio azul) mail affected directly by the general strike held by the company's employees on 7 June 2013, for the purposes of calculating the quality of service indicators defined in the Convénio de qualidade do serviço postal universal (Universal Postal Service Quality Convention)

This draft decision was submitted to the prior hearing of CTT, for a period of 10 working days.


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