The European Regulators Group for Postal Services (ERGP) has published the following reports on the development of postal regulation in member countries of the European Union (EU).
Further information:
- Best practices in the field of consumer protection, quality of service and complaint handling http://ec.europa.eu/internal_market/ergp/docs/documentation/2014/ergp-13-32-rev-1-best-practices-qos-and-complaints-handling-fin_en.pdf
- ERGP report on tariff regulation in the context of declining volumes http://ec.europa.eu/internal_market/ergp/docs/documentation/2014/ergp-14-22-draft-report-on-tariff-regulation-fin_en.pdf
- ERGP report on the benchmarking of the universal service tariffs http://ec.europa.eu/internal_market/ergp/docs/documentation/2014/ergp-14-23-report-on-benchmarking-the-universal-service-tariffs-fin_en.pdf
- ERGP report 2014 on the quality of service and end-user satisfaction http://ec.europa.eu/internal_market/ergp/docs/documentation/2014/ergp-14-24-report-on-qos-and-end-user-satisfaction-version-of-27-november-final_en.pdf
- Report on the implementation of the 2012 ERGP report on indicators to monitor the postal market http://ec.europa.eu/internal_market/ergp/docs/documentation/2014/ergp-14-25-ergp-implementation-of-indicators-fin_en.pdf
