Respondents expressed satisfaction with respect to the general evolution of postal services during 2014, with a decline reported in the most extreme assessments (negative and positive extremes).
Compared to recent years, a decline is reported in the number of respondents who gave a negative evaluation (up to 6 points) and a highly positive evaluation (9 or 10 points), while the number of respondents giving a medium positive evaluation (7 or 8 points) increased.
Graph 9 - Evaluation of the evolution of postal services
Unit: %.
Source: ICP-ANACOM, Survey on the Use of Postal Services, December 2010, 2012 and 2014
Base: Individuals aged 15 years or older (excludes non-responses)
Note 1: Estimates: (#) Unreliable estimate; (*) Acceptable estimate; (no symbol) Reliable estimate.
Note 2: An upward pointing arrow signals a statistically significant increase between 2012 and 2014, and a downward pointing arrow signals a statistically significant decline.
