ANACOM Alerts - geographical coverage of communications services

As part of the “ANACOM Alerts” initiative, launched with the aim of reinforcing the information which this Authority makes available to consumers regarding specific sectoral topics, which reflect the main issues raised in complaints received, the following article was published on 24 (in Correio da Manhã):

Geographical coverage of communications services

  • Operators define the geographical areas in which they provide their services.
  • The contract should indicate whether the service is available in your home or if you need to carry out tests to confirm this.
  • If the service cannot be provided due to lack of coverage, you can claim a refund on what you have already paid and cancel the contract.
  • Operators provide online tools through which, by providing data such as your postal code, you can find out if the service is available for your address.