Study on the costs of switching providers of jointly-billed electronic communications services

The main objective of this study, carried out by QMETRICS - Serviços de Consultadoria, Gestão e Avaliação da Qualidade e Satisfação at the request of ANACOM, is to analyse the costs related to switching providers of jointly-billed electronic communications services from the point of view of both users and providers of electronic communications services.

This study, including its respective premises and conclusions, is the sole responsibility of its authors, and in no way commits or binds ANACOM to any specific position.

---