Determination to MEO regarding the campaign that provides for the contracting of an additional 2GB of Internet
Over the last few days, ANACOM has received a significant number of complaints related to a campaign being run by MEO - Serviços de Comunicações e Multimédia (MEO) which offers its subscribers an additional 2GB of mobile internet for use up until 31 August, at no cost. From that date onwards, extra traffic will be subject to payment. According to the advertised conditions of the campaign, subscribers who do not want to incur these additional costs as from 1 September should contact MEO accordingly.
By decision of 18 August 2017, ANACOM has approved a draft decision which orders MEO to immediately cease the campaign that provides for the contracting of an additional 2GB of Internet. The decision also requires the adoption of measures to remedy the situation.
On these terms, ANACOM approved a draft decision (now submitted to prior hearing of the operator) ordering MEO to comply with the following:
- Immediate cessation of the campaign as currently being conducted and the adoption of measures to remedy the situation.
- Communication to subscribers who have already been contacted, informing them that the proposals for contractual amendment will only be effective where they explicitly give their consent in writing.
- Prohibition of the collection of any amounts associated with the additional traffic without the express agreement of the subscribers.
It was further decided to submit the present draft decision to the prior hearing of MEO, for a period of 10 working days, giving the company opportunity to respond in writing.
