http://www.tvi24.iol.pt/videos/economia/ja-pode-exigir-mais-na-sua-fatura-de-comunicacoes-saiba-o-que/5b9b76a00cf282952f0446f3
Source: TVI
A television interview with João Cadete de Matos, Chairman of ANACOM, has been aired as part of the "Economia 24" section during the programme "Diário da Manhã" (shown on TVI and TVI24 on 14 September 2018). The interview focused on the decision which established the minimum level of detail and information to be included in bills which electronic communications operators are required to make available to subscribers requesting detailed billing, regardless of how the bill is provided.
Under this decision, from March 2019, bills must specify the date on which the contract lock-in period ends and the costs incurred by the customer if they want to terminate the contract as on the bill’s issue date, and also include information on the consumers ability to dispute the billed amounts, indicating that customers may present complaints using complaint books. Operators are also required to indicate the address of a website on the bill where the complaint book is available.
