22. How do I make a complaint about portability?

In case you wish to make a complaint, you may use:

  • Complaint Book, in physical format, available at operator stores;
  • Electronic Complaint Book ''Livro de Reclamações Eletrónico Link externo.https://www.livroreclamacoes.pt/inicio'', through the option “Make complaint ” ''Pedir Informação Link externo.https://www.livroreclamacoes.pt/inicio/pedido-informacao''.

Complaint about portability to ANACOM.

In both cases, it is important to include in your description the data required to analyse the complaint, especially the number of the ported number or number to be ported. Whether you make a complaint via a physical complaint book, available at a store, or through the electronic complaint book, the operator is required to send you a reply within 15 working days. The operator must also submit to ANACOM a copy of the reply, for information purposes.