ANACOM partially rejects CTT's request to use transponders to measure QSI

Published on 06.02.2020

On 22 January 2020, ANACOM approved the final decision partially rejecting the request submitted by CTT - Correios de Portugal (CTT) to use RFID (radio frequency identification) transponders¹ in the measurement of quality of service indicators (QSI) relating to delays in forwarding postal items.

In general, according to CTT, the use of transponders enables the validation of the information reported by the panellists, reducing human error in measuring QSI and thus contributing towards increasing the reliability and fairness of the results obtained. Access to information regarding specific points of the network with RFID coverage aims to detect constraints and act on CTT's operational network, in order to provide a better quality of service.

Following the collection of additional information and the analysis of all elements, ANACOM decided as follows:

To dismiss the use of semi-active RFID transponders, given that, due to their characteristics, they do not permit compliance with the requirements established by ANACOM in its decision dated 28 December 2018https://www.anacom.pt/render.jsp?contentId=1465863.
To approve the use of passive RFID transponders, as well as the use of equipment that allows the identification of the instant at which postal items containing those transponders are deposited in the recipients' postal boxes, provided that full compliance with some requirements specified in this decision is assured.
To dismiss CTT's request for authorisation to access information regarding specific points in the network with RFID coverage where the test object fitted with the transponder circulated, since that information may only be used for purposes of measuring the values of the QSI.

At the same time, the report of the CTT's prior hearing was approved, a procedure to which the draft decisionhttps://www.anacom.pt/render.jsp?contentId=1498267 of 28 November 2019 was submitted.

Notes

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¹ Item placed inside the test-mail items which allows the detection of its path through the capture of its signal by the operator's antennas.

Consult:

Approval of the final decision on CTT's request to use transponders to measure QSI https://www.anacom.pt/render.jsp?contentId=1501845