The switchover of the DTT transmitter network at a national level will start next Friday, 7 February, with the Sines transmitter, followed by the transmitters of the Algarve from the 10th onwards, with the process continuing, from the south to the north of the country, finishing at the end of June. People will know that they have been covered by the switchover if their television shows a blank screen.
When the television screen is just black it will only be necessary to retune the television or DTT set top box and everyone will continue to watch television free of charge, as has always been the case up to date. It's a simple process. ANACOM has taken care to ensure that it will not be necessary to replace or redirect the antenna, change the TV or set top box, and no-one will need to subscribe to paid television services. Condominiums/buildings that have facilities with mono channel amplifiers might have to replace them.
To assist in this process, ANACOM has created a free support line (800 102 002), that operates every day between 9h and 22h, to which people may call to clarify doubts and obtain support in retuning their television.
If anyone is unable to retune the equipment on their own or with assistance provided through the freephone number 800 102 002, ANACOM will schedule a visit to this person's home for its technical personnel to do the retuning free of charge.
ANACOM will disclose the information about the changes to DTT through a letter and leaflet which is delivered to all homes, summarising the relevant information for people to be able to adapt to this process of change. For the change of the transmitter network in the region of the Algarve, the distribution took place between 24 and 30 January, with 304 thousand letters/leaflets having been delivered.
In order to widen the range of entities that can help to spread information and provide assistance to the population, ANACOM has established various partnerships with City Councils, Parish Councils, the GNR (military component with jurisdiction in civil law enforcement), the PSP (civilian Public Security Police), the Instituto da Segurança Social (Social Security Institute), AMA (Citizens' Shops), parish priests, the Corpo Nacional de Escutas - Escuteiros (Scouts), among other entities.
https://www.youtube.com/embed/9fESWKW1tig?rel=0&autoplay=1
Consult:
- Folheto nacional ''A TDT tem novas frequências''https://online.fliphtml5.com/rchw/haqd/.
