Quality of service parameters and performance targets associated with provision of the universal postal service

On 26 June 2020, ANACOM approved the draft decision (SPD) on the quality of service parameters, the respective quality of service indicators and the performance targets associated with the provision of the universal service, that must be observed by the universal service provider(s) appointed under subparagraph b) of number 1 of article 17 of the Postal Law, in order to ensure the protection of the services included in the universal service after the end of the concession contract currently in force.

This draft decision is submitted to the public consultation procedure stipulated in article 9 of the Postal Lawhttps://www.anacom.pt/render.jsp?contentId=1127982 and to the hearing of the organisations representing consumers, under the terms of article 43 of the same law, with the period of 20 business days having been established for the stakeholders, should they so wish, to comment in writing in the Portuguese language.