Decision on the criterion to be adopted for assessment of achievement of the performance targets associated to quality of service indicators calculated through samples

By decision of 16 July 2020, ANACOM approved the final decision on the criterion to be adopted for assessment of achievement of the performance targets associated to quality indicators of the universal postal service, calculated through samples.

Approval was also given to the report on the hearing and public consultation to which the respective draft decision, approved by ANACOM on 26 March 2020, was submitted. Under these procedures, comments were received, all before the deadline, from CTT – Correios de Portugal (CTT); Associação Portuguesa para a Defesa do Consumidor (DECO); Sindicato Nacional dos Trabalhadores dos Correios e Telecomunicações (SNTCT); Sindicato Democrático dos Trabalhadores dos Correios, Telecomunicações, Media e Serviços (SINDETELCO); Associação Portuguesa de Imprensa (API), Associação de Imprensa de Inspiração Cristã (AIIC) and Associação Portuguesa de Marketing Directo (AMD) - with these last three associations having submitted a joint contribution.