Decision on the quality of service parameters and performance targets associated with the provision of the universal postal service

On 29 April 2021, ANACOM approved the final decision on the quality of service parameters and performance targets associated with the provision of the universal postal service.

Approval was given also to the report on the prior hearing of consumer representative organisations and the public consultation to which the respective draft decisionhttps://www.anacom.pt/render.jsp?contentId=1550722, which had been approved by ANACOM on 26 June 2020, was submitted, procedures under which contributions were received, within the deadline, from the following bodies: Direção-Geral do Consumidor (DGC - Directorate-General for Consumers (DGC)¹; Regional Department of Transport and Public Works of the  Autonomous Region of the Azores (SRTOP Azores); Associação Nacional de Freguesias (ANAFRE – the National Association of Civil Parishes); Associação Nacional de Municípios Portugueses (ANMP- the National Association of Portuguese Municipalities); Amarante Municipal Council (MC); Angra do Heroísmo MC; Castanheira de Pera MC;  Crato MC; Faro MC; Lisbon MC; Odivelas MC; Olhão MC; Ourique MC; Vila Velha de Ródão MC; Edrosa (Vinhais) Civil Parish Council (CPC); Folques (Arganil) CPC; Fradelos (Vila Nova de Famalicão) CPC; Gáfete (Crato) CPC; Galveias (Ponte de Sor) CPC; Lalim (Lamego) CPC; Paus (Resende) CPC; Santa Maria Maior (Lisbon) CPC; Santo António dos Olivais (Coimbra) CPC; São Bento (Porto de Mós) CPC; São Miguel de Machede (Évora) CPC; Union of the Parishes of Poceirão e Marateca (Palmela); Union of the Parishes of Bagunde, Ferreiró, Outeiro and Parada (Vila do Conde); Union of the Parishes of Vila do Bispo and Silveiras (Montemor-o-Novo); CTT - Correios de Portugal (CTT); Premium Green Mail (PGM); João Tavares, a citizen; Associação de Imprensa de Inspiração Cristã (AIIC – the Christian Inspiration Press Association), Associação Portuguesa de Imprensa (API – the Portuguese Press Association) and Associação Portuguesa de Marketing Directo (AMD – the Portuguese Direct Marketing Association)²; Associação Portuguesa para a Defesa do Consumidor (DECO – the Portuguese Association for Consumer Protection) and  Sindicato Nacional dos Trabalhadores dos Correios e Telecomunicações (SNTCT – the National Union of Postal and Telecommunications Workers).