The rules applicable to the portability announcement changed on 13 September 2018.
Before this date, a free announcement would be played by default whenever users of mobile networks made a national voice call to a number ported to another mobile network; this announcement informed the caller which new network the dialled number belonged to, with the following message: "Aviso: Está a ligar para um assinante que agora pertence à […]. Aguarde." (Warning: You are calling a subscriber that now belongs to […]. Please wait). Callers could ask their mobile operator to stop this announcement if they wish.
As of 13 September, the content of the message (applicable to mobile-to-mobile calls to ported numbers) has remained unchanged, but due to a change in the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?categoryId=333120), the announcement is only made available at the express request of the end-user and mobile telephone service operators were obliged to inform their end-users, in good time, that if they wished to keep hearing the announcement, they would have to specifically request this.
This amendment to the Regulation results from the increasing use of flat-rate tariffs which include communications to other networks and tariffs where the prices of mobile-to-mobile calls are the same to all networks, so that the online announcement, which was played by default, identifying the network of ported mobile numbers which users were connecting to, has in many cases ceased to be necessary. Nevertheless, the right of subscribers to continue hearing this announcement is maintained, whenever requested.
According to information provided to ANACOM by mobile operators covered by the current version of paragraph 1 of article 21 of Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?contentId=1435216), customers wanting to activate or deactivate the online portability announcement, can do so as follows (information reported on December 2023):
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Operators of the Mobile Telephone Service (MTS) |
Procedures for calling customer wanting to activate |
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LYCAMOBILE |
[Information not available] |
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MEO |
With MEO tariffs, activation/deactivation of the portability announcement can be requested: - by calling 961001620 or 16200. With MOCHE tariffs, the activation/deactivation of the portability announcement hearing may also be requested via email portabilidade.movel@telecom.pt, by sending the respective form, available at moche.pt.
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NOS Comunicações |
Users will be able to activate or deactivate the announcement (free-of-charge) as follows: |
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NOWO |
Customers can activate or deactivate the portability announcement by calling the helpline: 16808 (free call from NOWO's fixed or mobile network, available 24 hours a day, 7 days a week), by email, letter or at a NOWO store. |
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ONITELECOM |
Customers can activate or deactivate the portability announcement by calling 16502 (customer support number, available free-of-charge, 24 hours a day). |
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VODAFONE |
The announcement is made available at the express request of the end-user, by calling 1278 (freephone). By calling this number, end-user callers can activate or deactivate this announcement, whenever they want and without charge. |
For further information, contact your service provider.
