Audit of QSI monitoring and complaints system of CTT (2004)

By determination of 7 November, approval was granted to the publication of the report on the quality system of the universal postal service provided by CTT - Correios de Portugal, with respect to 2004. This report follows an audit of the quality of service indicators and of the company's complaints system, and as a result, determinations and recommendations on the system's improvement were sent to CTT.