Title: 
"Consumers in Europe - Facts and figures on services of general interest"http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-DY-07-001/EN/KS-DY-07-001-EN.PDF
Summary: This document, which focuses on the network industries providing services of general interest, such as water, transport, electricity, telecommunications and postal services. It contains important data for assessing the liberalisation of markets in Europe and the consequences this has for consumers, contributing to the strengthening of consumer protection policy.
Author: Statistical Office of the European Communities (Eurostat)
Date: 2007
