CTT's quality of service indicators and complaints system - 2006/2007

By determination of 17 September 2008, ANACOM decided to grant a hearing to CTT - Correios de Portugal, S.A. (CTT), with a 15-day-deadline, on reports to be issued by ANACOM concerning findings of the review carried out by PricewaterhouseCoopers, Lda., on levels of quality of service provided by CTT during 2006 and 2007, for publication in ANACOM’s website and in the Official Gazette.

CTT are also invited to submit their comments on determinations and recommendations to be issued by ANACOM, which aim to improve the monitoring system of indicators of quality of service and the complaints handling system.