ANACOM has released the analysis of responses to the survey launched in May 2008 with the aim of carrying out a characterisation of actions in the fight against unsolicited communications (spam) by Internet access providers (ISPs) and providers of e-mail services. The diagnosis resulting from this survey will serve to set out, in conjunction with service providers, a course of action to combat spam.
Having analysed the responses, it was concluded, that the establishment of codes of conduct or rules of use for services are key organisational measures that can be taken to promote the security of the services provided, first and foremost because the adoption of such measures is not always coordinated between service providers and network operators.
It was also found that the vast majority of ISPs provide anti-spam and anti-virus services free of charge, which reflects an active and attentive position with respect to security. Whenever a failure of internal security occurs, particularly regarding spam, ISPs are adopting measures which include alerting the user, providing support through a team of technicians, sometimes operational 24 hours a day, adapting the content filter and putting together quarantine reports according to the occurrences.
The answer to the question on measures taken in light of spam messages revealed that ISPs are in favour of greater initiative in this regard. It can therefore be concluded that there is scope for concerted action between the ISPs in the identification and combat of spammers.
Related information on ANACOM's website:
- Unsolicited communications https://www.anacom.pt/render.jsp?categoryId=277342
