10. Can portability be refused?

Portability may be refused where the portability validation code (PVC) for the number to be ported does not match the code supplied by the former operator.

In case you have a contract with an active loyalty period and wish to port the number to a new operator - thus failing to meet the loyalty period -, portability may not be refused. Nevertheless, you are still required to pay the operator the penalty due for early termination of contract, on the terms described in the respective contractual conditions.

Check also:

What is the portability validation code (PVC) and what is it for? (Question 11)

How do I get my portability validation code (PVC)? (Question 12)