21. How can I get an answer to other questions about portability?

For any questions about portability (to change operator and keep the same telephone number), you may contact ANACOM through:

Complaint about portability to ANACOM.

  • Letter: Av. José Malhoa, no. 12, 1099-017 Lisbon;
  • Telephone: 800206665 (free) between 9 am and 4 pm, from Monday to Friday;
  • ANACOM's Public Attendance Service: Lisbon, Porto, Azores, Madeira.