2. What should I do before traveling?

Before traveling, contact your operator and confirm:

  • whether your contract allows the roaming service in the country you are visiting (i.e. if you are allowed to use your mobile phone or access the Internet through your laptop, tablet or smartphone);
  • whether you need to change your mobile phone (depending on the country you are traveling to, you may need dual-band or tri-band);
  • the prices of the roaming service for voice calls, SMS, MMS, Internet access, use of voicemail, etc., and associated usage limits, when applicable;
  • which network to select in the country you are visiting, in order to reduce costs (in particular for roaming communications outside the European Economic Area - EEA1);
  • whether to enable or disable services such as call diverting, voicemail, etc. (in particular for communications outside the EEA) and how to do so;
  • whether the "consumption limit" feature is activated for the Internet access service in roaming and, if so, what limits apply.


1 European Union countries and Iceland, Norway and Liechtenstein.