18. Do I have to pay for voice calls I receive abroad?

You may have to pay for calls which you receive while abroad, particularly in the case of calls received when you are travelling outside the European Economic Area (EEA)1. The price must be confirmed with your operator, before traveling.

Calls originating in the EEA are received in EEA countries free of charge as from 15 June 2017. However, notwithstanding this rule, operators are permitted to implement a fair use policy for the roaming service. If customers exceed the limits or rules of this Fair Use Policy, a price may be charged for calls received in roaming in EEA countries even when originating in the EEA. This price may not exceed 0.00762 euros per minute.

For more information on situations of non-compliance with fair use policy, in which this charge may be applied, see the answer to the question "What are the conditions governing implementation of fair use policy in roaming between countries of the European Economic Area (EEA)?", in particular table 2.

1 European Union countries plus Iceland, Norway and Liechtenstein.

2 Corresponding to the weighted average of maximum mobile termination rates across the European Union established by Implementing Regulation (EU) 2020/2082 of the Commission, of 14 December 2020.