19. How would I be able to clarify any doubts?
Queries should be addressed to ANACOM Customer Information Desks, in Lisbon (Rua Ramalho Ortigão, 51), in Barcarena (Alto do Paimão), in Oporto (Rua Direita do Viso, 59), in the Azores (Rua dos Valados - Relva - Ponta Delgada) and in Madeira (Rua do Vale das Neves, 19 - Funchal). These services are open to the public between 9.00 and 16.00. You can also send them by electronic means using the following address info@anacom.ptmailto:info@anacom.pt.
As alternative, the NNPhttps://www.anacom.pt/render.jsp?categoryId=5065 area of the ANACOM website at https://www.anacom.pt/render.jsp?categoryId=2 may be consulted.
Examples
|
Before October 31 |
From October 31 |
Fixed telephone service: - The total number of digits to dial is always 9 - Dial the same number wherever you call from - The area code becomes part of the number - The initial "0" is substituted by "2" Thus all fixed service numbers start with 2 |
For example: Lisboa (01) XXX XX XX Porto (02) XXX XX XX P. Delgada (096) XX XX XX Funchal (091) XX XX XX |
For example: Lisboa 21 XXX XX XX Porto 22 XXX XX XX P. Delgada 296 XX XX XX Funchal 291 XX XX XX |
Land mobile service: - The total number of digits to dial is 9 - Dial the same number, even when calling from a mobile phone of the same network - The initial "0" disappears - The "3" after the "9" disappears |
0931 XXX XX XX 0933 XXX XX XX 0936 XXX XX XX |
91 XXX XX XX 93 XXX XX XX 96 XXX XX XX |
Paging services (bip, paging): - The initial "0" disappears - The rest of the number stays the same |
0941 XX ... XX 0943 XX ... XX 0944 XX ... XX |
941 XX ... XX 943 XX ... XX 944 XX ... XX |
Data transmission service (internet): - The total number of digits to dial is always 9 - The initial "0" disappears - Add 3 zeroes to the end of the number |
067 XX XX |
67 XX XX 000 |
Other services: - The total number of digits to dial is always 9 - The initial "0" disappears |
0800 XX XX XX 0601 XX XX XX |
800 XX XX XX 601 XX XX XX |
Calling Portugal from abroad: To the fixed service - Add "2" after the country code To the land mobile service - The "3" after the "9" disappears |
Lisboa +351.1 XXX XX XX Faro +351.89 XX XX XX +351.93X XXX XX XX |
Lisboa +351.21 XXX XX XX Faro +351.289 XX XX XX +351.9X XXX XX XX |
International calls - Calling abroad from Portugal remains the same. Continue dialling as before. |
||
Numbers which stay the same - For example 112 (emergency services) and 117 (forest protection) |
Attention: this leaflet does not include all alterations resulting from the New National Numbering Plan.
- Will the several providers of fixed telephone service offering the service through direct access be identified by any digit? https://www.anacom.pt/render.jsp?contentId=922586
- If I change of direct access provider, can I keep the same phone number? https://www.anacom.pt/render.jsp?contentId=922699
- How much do I have to pay to port my number? https://www.anacom.pt/render.jsp?contentId=922721
- When I change public fixed-line telephone service provider or mobile telephone service provider, keeping the same number, will I continue to pay the subscription that I currently pay regarding this telephone (fixed or mobile)? https://www.anacom.pt/render.jsp?contentId=922723
- When changing mobile telephone service provider, keeping the same number, and in case of a pre-paid card, can I make calls with the initial card? https://www.anacom.pt/render.jsp?contentId=922749
- How do I know if I am calling a number of the same provider? https://www.anacom.pt/render.jsp?contentId=922755
- What can I do if I am not in any case interested in receiving this notice? https://www.anacom.pt/render.jsp?contentId=922811
- When I call a ported number, will I pay a different price from the one that was in force before portability? https://www.anacom.pt/render.jsp?contentId=922826
- Which information service numbers are there for data on the tariff of a call to a ported number? https://www.anacom.pt/render.jsp?contentId=922840
- Calls to the national emergency https://www.anacom.pt/render.jsp?contentId=922919
- Local call https://www.anacom.pt/render.jsp?contentId=922939
- Regional or interurban calls https://www.anacom.pt/render.jsp?contentId=922959
- Calling abroad https://www.anacom.pt/render.jsp?contentId=922980
- Calling from abroad https://www.anacom.pt/render.jsp?contentId=922981
- Calls to/from a mobile network https://www.anacom.pt/render.jsp?contentId=923001
- Internet access https://www.anacom.pt/render.jsp?contentId=923019
- Audiotext calls https://www.anacom.pt/render.jsp?contentId=923020
- Free or shared-cost calls https://www.anacom.pt/render.jsp?contentId=923021
- How would I be able to clarify any doubts? https://www.anacom.pt/render.jsp?contentId=923022