21st ANACOM Seminar - ''Communications Industries: Consumer Markets and Consumer Strategy''

The 21^st ANACOM seminar saw the presentation ''Communications Industries: Consumer Markets and Consumer Strategy'' ¹ by Marek Havrda, of Health and Consumer Protection Directorate-General, European Commission. The seminar took place in Lisbon's SANA Malhoa Hotel on 14 May, at 11.30 am.

The invited speaker presented different consumer related issues, such as: consumer markets scorecard (prices, satisfaction, complaints, switching); evidence based approach; impact assessment; complaint harmonization work; behavioral economics; remarks on regulation and economic crisis.

Contacts

11.15 a.m. Welcoming of participants

11.30 a.m. Opening session

José Amado da Silva
Chairman of ANACOM's Board of Directors

11.40 a.m. Study presentation

Marek Havrda
Policy officer in the Health and Consumer Protection Directorate-General, European Commission

 Presentation - Communications Industries: consumer markets and consumer strategy

12.30 p.m. Debate

13.00 p.m. Closing

Participation is open to all, but pre-registration is required.

Registration:  seminarios@anacom.pt

Speaker:

See  biographical note of the speaker.