The 21st ANACOM seminar saw the presentation ''Communications Industries: Consumer Markets and Consumer Strategy'' 1 by Marek Havrda, of Health and Consumer Protection Directorate-General, European Commission. The seminar took place in Lisbon's SANA Malhoa Hotel on 14 May, at 11.30 am.
The invited speaker presented different consumer related issues, such as: consumer markets scorecard (prices, satisfaction, complaints, switching); evidence based approach; impact assessment; complaint harmonization work; behavioral economics; remarks on regulation and economic crisis.
1 This presentation is the exclusive responsibility of its author and does not necessarily represent or is in any way binding upon the position of ANACOM.
Av. José Malhoa, 12
1099 - 017 Lisboa
Fax: +351 217 211 001
Call free: +351 800 206 665