Statistical indicators for mobile services


Decision on statistical indicators to be sent to ICP - ANACOM by mobile service providers


1. On 7 February 2002, the Board of Directors of ICP - ANACOM approved a set of indicators applicable to the mobile telephone service, and on 23 October 2006, it approved a set of indicators referring to UMTS based services and data services that mobile telephone service (MTS) providers had to submit to ICP – ANACOM.

Taking into account:

  • new solicitations that have arisen at an international level, which ANACOM must meet;
  • technological and commercial developments that have taken place since the approval of former forms and those which are likely to occur in a near future;
  • the advantages of integrating mobile services information collected in several scopes, thus ensuring that gathered indicators are comparable;
  • solicitations and suggestions from operators, regarding the detail of roaming traffic and network indicators,

ICP - ANACOM has decided to replace current statistical indicators of the mobile telephone service by a new form to be completed by all mobile service providers, which also integrate indicators on mobile broadband.

These indicators do not cover services that, on a regulatory perspective, are classified as fixed telephone service (such as provisions supported on GSM/UMTS frequencies), the statistics of which are reported in a specific form.

2. Within this context, a new set of statistical elements was drawn up, and is included in the annex hereto.

The purpose is generally to collect indicators on mobile stations and users, traffic, financial matters, quality of service and network infrastructure, so as to assess the level of development and use of mobile services and to evaluate the level of competition in the scope of this service provision.

This information has also been requested by several international institutions to measure the development of the sector in different countries and the level of implementation of regulatory measures.

3. The main changes introduced were as follows:

a) As regards indicators of mobile stations and users, a distinction was made between active mobile stations (that is, those that are able to use the service) and mobile stations with actual use (that is, those that actually used one of the contracted services). This distinction was deemed to be necessary further to the standardization procedure promoted by the European Commission in the scope of the preparation of reports on the implementation of an electronic communications regulatory package.

Mobile station indicators were also broken down according to the new types of tariff offers developed by operators (indicators in Group 1 of form A); indicators focusing on the use of specific services/solutions were also used (indicators in Group 2 of form A). Thus, to monitor the development of these new offers and solutions, it will be possible to get a closer estimate of the level of penetration of the different services among the resident population.

Specific mobile broadband indicators were imported from the previous UMTS and data service questionnaire, although now rendering them neutral and altering the definition of broadband according to the efforts of international standardization. Broadband is deemed to mean data communications with contracted transmission speeds equal to or higher than 256 Kbps.

In addition to the mobile station concept, a new breakdown was introduced (point in form A) enabling the monitoring of offers with driver/modem connection. This new breakdown will enable the monitoring of the development of offers closer to the fixed broadband and meeting new solicitations from COCOM. This indicator had already been requested to operators in an ad-hoc manner, namely to assess the behaviour of offers integrated in the e-initiatives programmes (e-schools, e-teacher and e-opportunities). New indicators were also introduced (such as points 2.5, 2.5.1 and 2.6 of form A) which result from solicitations of international bodies within which ANACOM ensures national participation;

b) Traffic indicators are similar in general to those previously solicited in the scope of MTS and UMTS and data service questionnaires, although now it is intended to obtain a higher degree of breakdown according to the originating and terminating operator and to the type of traffic, so as to obtain the information required for market assessment, SMP evaluation and monitoring of compliance with legal and regulatory obligations. The aim, however, is to make indicator definitions more explicit. Data service indicators were complemented to make them technologically neutral.

The main differences relatively to previous indicators are the following:

  • Traffic is detailed according to terminating operator, in the case of originated traffic, and according to originating provider, in the case of terminated traffic, so as to obtain the information required for market assessment and SMP evaluation;
  • Traffic was broken down as regards short numbers and non-geographic numbers;
  • An additional breakdown in message traffic was introduced (points 3.2. of form B and 3.2. of form C) in order to monitor specific services which were recently regulated;
  • At the level of data traffic, the specific traffic of mobile TV service and driver-associated traffic was also added.

c) As regards international roaming traffic, alterations introduced result from the proposal of an operator (breakdown between originated and terminated traffic) and the need to monitor data traffic in more detail (section 3 and 6 of section D), which is of increasing importance. The number of countries with whose operators international roaming agreements were concluded is also requested, being information solicited by ITU.

d) Financial indicators.

Revenues are the only financial indicator in this new questionnaire, as was previously the case. The solicited breakdown is similar to that in annual questionnaires and indicators collected for the purpose of market analysis, SMP assessment and monitoring of compliance with regulatory obligations, being required mainly for these purposes. Wholesale indicators related to services provided to MVNOs have also been added, taking into account the growing relevance of these services.

It should be stressed that revenues must be filled in cumulatively over time.

e) Quality of service and infrastructure indicators.

Indicators on quality of service and infrastructures are similar to those previously collected. They are required only from MTS providers, as they arise from allocated Rights of Use for Frequencies and Licenses.

f) All tables include an Observations column. In this column, operators must justify any significant variations (that is, those which cannot be explained on account of a historical trend or of seasonal factors) indicating all specific situations identified in the definitions (indicators 1.5 in Form A, 6.6 of Form B,, 1.1.7 and 1.2.7. of Form E).

4. Operators/Service Providers shall be granted a period of 90 days to implement these indicators.  Operators/Providers must submit this information on a regular basis as from the (calendar) quarter following the implementation period.

In situations where information is not immediately available, operators/service providers must:

  • Submit estimates of values under consideration, indicating assumptions used for the respective calculation;
  • Submit the final information up to the quarter following closure of the company’s accounts relating to financial year concerned by the statistics.

From that date onwards, information on the year under consideration will be deemed final. Any deficiencies reported or detected after this date may be considered failure to comply with obligations to convey information, according to the legislation in force.

5.  Information collected in this scope may be published by ICP - ANACOM, as is the case already with information collected from providers of the Fixed Telephone Service and providers of (fixed) Internet access.

6. As long as the Extranet is not adjusted to the new form, operators/service providers must submit statistic information in electronic format, preferably in the file provided for the purpose.

7. Pursuant to article 108 of Law no. 5/2004, of 10 February, and to paragraph 1 f) of article 109 thereof, the attached set of indicators must be submitted to ICP - ANACOM by mobile service providers by the 30th day of the month following the end of each calendar quarter, through the Extranet and/or email, to the address and /or by mail to the address:

DIE – Direcção de Informação e Estatística
Av. José Malhoa, 12
1099-017 Lisboa

Contacts above may be also used to provide any clarifications deemed to be necessary.

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