Study carried out by the Academic Team at the request of ANACOM, and coordinated jointly with Agência Nacional de Telecomunicações (ANATEL), as part of a scientific research project on broadband.
Starting from the principal that the predisposition of a user to switch operator is offset by satisfaction with the provided service, the study seeks to identify factors which contribute to this satisfaction.
The results of the study, with respect to broadband use, indicate that the volume of hours is relatively consistent among the different age groups and regions of Portugal, while the type of use is relatively similar for users of fixed and mobile broadband. It is also interesting to note that, as a rule, lower hourly volume of use is reported for older people, while at the same time greater volume of hourly use is reported for wealthier users.
