INFORMATION TO BE SENT TO ICP-ANACOM REGARDING THE QUALITY OF SERVICE PARAMETERS APPLICABLE TO THE FTS, SET FORTH IN REGULATION NO 372/2009 OF 28 AUGUST, AMENDING REGULATION NO 46/2005 OF 14 JUNE, REPUBLISHED PURSUANT TO DECLARATION OF RECTIFICATION NO 2457/2009 OF 6 OCTOBER
EXPLANATORY NOTES
1.	Residential customers should be considered as those who mostly do not use the service in question as intermediate consumption of their economic activity. As a proxy, the classification resulting from the "NIF - Número de informação fiscal" (Tax Information Number) should be used (customers without NIF or with NIFs starting with 1 and 2 belong to the non-business customers). In the case of FTS offers supported on GSM networks, prepaid customers are considered residential customers. (Any other equivalent criteria used by the company should be explained here, following prior assessment by ICP-ANACOM)
2.	Non-residential customers should be considered as being customers who mostly use the service in question as intermediate consumption of their economic activity. As a proxy, the classification resulting from the "NIF - Número de informação fiscal" (Tax Information Number) should be used (customers with NIFs not starting with 1 and 2 are business customers). In the case of FTS offers supported on GSM networks, prepaid customers are considered residential customers. (Any other equivalent criteria used by the company should be explained here, following prior assessment by ICP-ANACOM)
3.	The parameters applicable to the offers aimed at non-residential customers refer only to standardised offers of the company. Standardized offers are those in which the conditions governing the provision of the service, especially those concerning the deadlines for providing the connection, the type of maintenance services provided and the applicable tariff are not contracted on a client by client basis, but which are defined a priori through a standard contract, conforming to a criterion of uniformity for all customers who subscribe to such a contract.
4.	Tables 1 and 2 The column "TARGETS" presents information on the performance targets that "Company Name" intends to offer its customers over the year XXXX (to be completed by the company) with respect to the various quality of service parameters set out in Regulation No 372/2009 of 28 August, amending Regulation No 46/2005 of 14 June (QSR), subject to republication pursuant to Statement of Rectification No 2457/2009 of 6 October. This regulation which can be found at (/render.jsp?contentId=279152), also establishes in the Annex thereto the method to be used for calculating the different quality of service parameters.
5.	Tables 3 and 4 The column "YEAR" presents information on the performance levels determined by "Company Name" with respect to the year XXXX-1 (to be completed by the company) with respect to the various quality of service parameters set out in Regulation No 372/2009 of 28 August, amending Regulation No 46/2005 of 14 June (QSR), subject to republication pursuant to Statement of Rectification No 2457/2009 of 6 October. This regulation which can be found at (/render.jsp?contentId=279152), also establishes in the Annex thereto the method to be used for calculating the different quality of service parameters.
6.	In fields where information does not exist because it is not currently applicable, the abbreviation "n.a" (not applicable) should be entered, and the reason for such inapplicability given in the "observations" field.
7.	Whenever there are no occurrences to report with respect to any of the indicators contained in tables, companies should enter 0 (zero) in the respective field(s).
8.	PQS1-Supply time for initial network connection Indicators 1.a), 1.b), 1.c) and 1.d) of Table 1 to 4, with reference to the percentiles (95 and 99) should be calculated/estimated according to the methodology in Annex B of the document ETSI EG 201 769-1, v. 1.1.1 (2000-2004). In order to inform users about this methodology, the following example for indicators 1.a) and 1.b) can be used (the values presented here are purely hypothetical): Total connections made in the year 2008 - 250 connections. To calculate the indicator, the times taken to supply each connection are measured. Based on these measurements a list of times taken to supply connections will be produced and sorted in ascending order. (E.g. time of supply 1: 5 days time of supply                                    2: 7 days time of supply                                    3: 10 days                                    ..................                                    time of supply 237: 17 days                                    ...................                                    time of supply 250: 30 days) The 95th percentile of the fastest installations corresponds to the value calculated for time of supply "n" where "n" is obtained as follows: Calculating 95% of the total number of connections results in a number (in our example, 237.5) which should be rounded down to the nearest whole number (in our example, 237). Connection 237 represents a time taken in supply of 17 days. The supply time for the connection corresponding to the 95th percentile is therefore 17 days. In Table 1, the value which should be entered is 17. The same example could be followed for indicator 1.c) and 1.d) considering in this case the 99th percentile.
9.	PQS3 - Fault repair time Indicator 3.a) of Tables 1 to 4 with reference to the 95th percentile should be calculated/estimated according to the methodology in Annex B of the document ETSI EG 201 769-1, v. 1.1.1 (2000-2004). In order to inform users about this methodology, see the example given in note 8 with respect to PQS1, which should be considered with the necessary changes - replacing references to "connections" with "repairs".