QUALITY OF SERVICE PARAMETERS APPLICABLE TO THE FIXED TELEPHONE SERVICE, DEFINED IN THE QUALITY OF SERVICE REGULATION







PERFORMANCE TARGETS (COMPANY NAME)


























TABLE 1: OFFERS AIMED AT RESIDENTIAL CUSTOMERS


























Parameters Indicators to be sent under each parameter Unit Year XXXX (to be completed by the company) Observations







Targets(1) Effective from
 (dd-mm-aaaa)







PQS1 Supply time for initial network connection; (direct access) 1.a) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving connection to the network and activation of the service. Calendar days










1.b) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving activation of the service only. Calendar days










1. c) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving connection to the network and activation of the service. Calendar days










1.d) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving activation of the service only. Calendar days










1.e) Percentage of requests for supply fulfilled by the date agreed with the customer (%)










PQS2 Fault rate per access line (direct access) 2. Number of faults / Average total of accesses Number of faults










PQS3 Time taken to repair faults (direct access) 3.a) Time taken to repair faults corresponding to the 95th percentile of the fastest repairs. Consecutive hours










3.b) Percentage of faults repaired within ____ hours (2) Consecutive hours 95%
























TABLE 2: OFFERS AIMED AT NON-RESIDENTIAL CUSTOMERS


























Parameters Indicators to be sent under each parameter Unit Year XXXX (to be completed by the company) Observations







Targets(1) Effective from
 (dd-mm-aaaa)







PQS1 Supply time for initial network connection; (direct access) 1.a) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving connection to the network and activation of the service. Calendar days










1.b) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving activation of the service only. Calendar days










1. c) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving connection to the network and activation of the service. Calendar days










1.d) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving activation of the service only. Calendar days










1.e) Percentage of requests for supply fulfilled by the date agreed with the customer (%)










PQS2 Fault rate per access line (direct access) 2. Number of faults / Average total of accesses Number of faults










PQS3 Time taken to repair faults (direct access) 3.a) Time taken to repair faults corresponding to the 95th percentile of the fastest repairs. Consecutive hours










3.b) Percentage of faults repaired within ____ hours (2) Consecutive hours 95%
























(1) Companies which over the course of a year change the performance targets which they propose to offer may submit more than one column for "Targets" and "Effective from (dd-mm-yyyy)" in order to disclose such information








(2) Amount to be completed by the company corresponding to the target which the company proposes to offer with respect to indicator 3.a) of this table, rounded down to the nearest hour (this figure corresponds to the 95th percentile of the fastest repairs).