| QUALITY OF SERVICE PARAMETERS APPLICABLE TO THE FIXED TELEPHONE SERVICE, DEFINED IN THE QUALITY OF SERVICE REGULATION | |||||||||||||
| VALUES PRESENTED BY (COMPANY NAME) | |||||||||||||
| TABLE 3: OFFERS AIMED AT RESIDENTIAL CUSTOMERS | |||||||||||||
| Parameters | Indicators to be sent under each parameter | Unit | Year XXXX (to be completed by the company) | Observations | |||||||||
| Values calculated | |||||||||||||
| PQS1 | Supply time for initial network connection;
(1) (direct access) |
1.a) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving connection to the network and activation of the service. | Calendar days | ||||||||||
| 1.b) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving activation of the service only. | Calendar days | ||||||||||||
| 1. c) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving connection to the network and activation of the service. | Calendar days | ||||||||||||
| 1.d) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving activation of the service only. | Calendar days | ||||||||||||
| 1.e) Percentage of requests for supply fulfilled by the date agreed with the customer | (%) | ||||||||||||
| PQS2 | Fault rate per access line (direct access) | 2. Number of faults / Average total of accesses | Number of faults | ||||||||||
| PQS3 | Time taken to repair faults (direct access) | 3.a) Time taken to repair faults corresponding to the 95th percentile of the fastest repairs. | Consecutive hours | ||||||||||
| 3.b) Percentage of faults repaired within ____ hours (1) | Consecutive hours | 95% | |||||||||||
| TABLE 4: OFFERS AIMED AT NON-RESIDENTIAL CUSTOMERS | |||||||||||||
| Parameters | Indicators to be sent under each parameter | Unit | Year XXXX (to be completed by the company) | Observations | |||||||||
| Values calculated | |||||||||||||
| PQS1 | Supply time for initial network connection; (direct access) (1) |
1.a) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving connection to the network and activation of the service. | Calendar days | ||||||||||
| 1.b) Time taken in the supply of connections corresponding to the 95th percentile of the fastest installations involving activation of the service only. | Calendar days | ||||||||||||
| 1. c) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving connection to the network and activation of the service. | Calendar days | ||||||||||||
| 1.d) Time taken in the supply of connections corresponding to the 99th percentile of the fastest installations involving activation of the service only. | Calendar days | ||||||||||||
| 1.e) Percentage of requests for supply fulfilled by the date agreed with the customer | (%) | ||||||||||||
| PQS2 | Fault rate per access line (direct access) | 2. Number of faults / Average total of accesses | Number of faults | ||||||||||
| PQS3 | Time taken to repair faults (direct access) | 3.a) Time taken to repair faults corresponding to the 95th percentile of the fastest repairs. | Consecutive hours | ||||||||||
| 3.b) Percentage of faults repaired within ____ hours (1) | Consecutive hours | 95% | |||||||||||
| (1) Amount to be completed by the company corresponding to the target which the company proposes to offer with respect to indicator 3.a) of this table, rounded down to the nearest hour (this figure corresponds to the 95th percentile of the fastest repairs). | |||||||||||||