In the past, ICP-ANACOM has used a number of indicators - for internal use - which has made it possible to monitor operational activities so as to ensure continued improvement in performance, in terms of efficiency and organizational effectiveness.
For the 2010-2012 triennium, in addition to the definition of a broader set of indicators at an operational level, ICP-ANACOM will continue to monitor global indicators of its activity.
In Annex II the targets for the three year period are given for each annual indicators for the years 2010 to 2012.
