- Access and Interconnection
- Broadband area
- Ducts Access
- Digital Television
- Electronic Commerce
- Emergency Communications
- Electronic communications - market analysis
- Electronic communications - regulatory framework
- ITED - ITUR
- International Activity
- International Roaming
- Leased Lines
- Local Loop Unbundling
- Mobile Networks and Services
- Numbering, Names and Addressing
- Online Services
- Postal area
- R&TTE Regulatory Framework
- Spectrum management
- Telephone Service at a Fixed Location and Universal Service
- URSI - Portuguese Committee
ANACOM launches its Consumer Portal on 15.03.2011
A ANACOM - National Communications Authority launches on 15th March - World Consumer Rights Day - the Consumer Portal, available at www.anacom-consumidor.comhttp://www.anacom-consumidor.com/, and also accessible through the regulator's Internet site – www.anacom.pthttp://www.anacom.pt/.
Through this initiative, ANACOM hopes to improve the information provided to consumers, both in terms of electronic communications and postal services, ensuring that they are able to make more enlightened choices. In this way, the regulator is strengthening its role in the protection of consumer rights.
The development of the consumer portal arose from the observation that lack of information relative to contracting is one of the main causes of conflict between users and providers, a fact which led ANACOM to adopt this solution.
Focused on the concern to provide clear, useful and simplified information, ANACOM provides, on the site of the Consumer Portal, relevant data on the existing offers on the market, including packages of services; the operators available; what consumers should take into account when choosing a service; what consumers should know about service contracts; specific issues concerning rates, billing, cancellation; how to resolve problems with service providers; and the role of ANACOM and other relevant entities in this context.
With the provision of this portal, ANACOM is now closer to the users, allowing them, through the interactive tool "ANACOM ANSWERS", to raise questions, which will be answered immediately. Likewise, the Consumer Portal also provides a form to present complaints to ANACOM, which seeks to collect, in detail, all the necessary information for the analysis of the problems posed by the users.
ANACOM Conference 2013 - Financing the future, 01.07.2013
World Radiocommunication Conference 2015 (WRC-15), Geneva, 2-27.11.2015
Positions, clarifications and statements issued by ANACOM between 2004 and 2013
Access the services which we provide electronically
FAQ on Audiotext, Digital Terrestrial Television - DTT, International Roaming, Licences for land mobile service private radiocommunications networks, Local Loop Unbundling, Message-Based value Added Services, National Numbering Plan, Operator Portability, R&TTE Regulatory Framework, Telephone Service at a Fixed Location and Universal Service, VoIP