In the past ICP-ANACOM had a set of indicators - for internal use - that made it possible to monitor operational activities in order to assure a continuous improvement of its performance, both in terms of organizational efficiency and of organizational efficacy.
For the 2009-2011 triennium, besides defining a broader set of operational indicators, ICP-ANACOM will continue to monitor overall indicators for its activity.
Annex II contains the goals for the triennium for each of these annual indicators for the years 2009 to 2011.
