In addition to market and spectrum enforcement actions, ICP-ANACOM also undertakes an important set of monitoring actions in a variety of areas, ranging from information provided by service providers on their websites and analysis of contract clauses, to responses to surveys and the compilation of statistical information. In this manner, ICP-ANACOM gains an understanding as to how providers are complying with the obligations to which they are subject.
In general, monitoring actions are not performed directly or in person, but from a distance.
- 17.1. Monitoring of compliance with portability obligations https://www.anacom.pt/render.jsp?categoryId=353094
- 17.2. Monitoring of obligations established pursuant to rights of use of frequencies granted for provision of the terrestrial electronic communications services https://www.anacom.pt/render.jsp?categoryId=353095
- 17.3. Monitoring of obligations established pursuant to rights of use of frequencies granted for digital terrestrial television (DTT) https://www.anacom.pt/render.jsp?categoryId=353096
- 17.4. Monitoring of quality of service information https://www.anacom.pt/render.jsp?categoryId=353097
- 17.5. Oversight of models of disclosure of information on quality of service in Internet service provider (ISP) subscription contracts https://www.anacom.pt/render.jsp?categoryId=353098
- 17.6. Oversight of various aspects associated with retail offers https://www.anacom.pt/render.jsp?categoryId=353099
- 17.7. Oversight of electronic communications services and postal services https://www.anacom.pt/render.jsp?categoryId=353100
- 17.8. Monitoring consumer behaviour and satisfaction https://www.anacom.pt/render.jsp?categoryId=353101
