ICP-ANACOM has implemented a system to appraise its activities and monitor the evolution of its performance, taking into account objectives of continuous improvement. This system includes global indicators, which extend across the entire organisation, and specific indicators to monitor performance in individual areas.
With this set of indicators, ICP-ANACOM is able to evaluate its responsiveness to enquiries, specifically its performance in providing a timely response to consumers and external entities and also to internal requests from its own departments.
The defined global indicators will be maintained throughout the period of the 2015-2017 plan. The targets associated with global indicators are presented in Annex V.
