ANACOM's consumers website was launched on 15 March, World Consumer Rights Day, and had 1897 users and 2321 visitors in April. Most of these visitors were looking for information on how to complain about telephone, Internet and TV services.
One of ANACOM’s roles is to protect consumer rights, and it set up this website to provide important information on electronic communications and postal services and on the information society sector.
ANACOM will report visitor statistics for its consumers website on a fortnightly basis.
Data reported for the first two fortnights is shown below:
1 to 14 April
Total visits - 1,077
Total visitors - 857
Total page views - 4,772
Top 5 pages visited:
1. How to complain
2. General information on ANACOM
3. General information on telephone, Internet and TV services
4. Bundles of Services: information on changing or cancelling your contract
5. Bundles of Services: how to choose and contract the service
15 to 30 April
Total visits - 1,244
Total visitors - 1,040
Total page views - 4,764
Top 5 pages visited:
1. How to complain
2. General information on telephone, Internet and TV services
3. General information on ANACOM
4. Bundles of Services: information on changing or cancelling your contract
5. Bundles of Services: information on tariffs
Consult:
- Portal do Consumidor https://www.anacom-consumidor.pt/
