Following the audit organised by ANACOM of the levels of quality of service provided by CTT - Correios de Portugal, S. A. (CTT) in 2010, and subsequent to the prior hearing of the company, by determination of 10 January 2013, this Authority decided to approve and publish the report on the results of the verification performed as to the levels of quality of service provided by CTT.
This decision was taken pursuant to Lei de Bases dos serviços postais (Basic Law for Postal Services) (article 8, paragraph 7 and article 22, paragraph 3 of Law no. 102/99 of 26 July, as amended by Decree-Law no. 116/2003 of 12 June), according to which ANACOM is bound to verify, independently of the universal service provider (CTT), the levels of quality of services actually provided, with the results of said verification published in a report on no less than an annual basis. Likewise, ICP-ANACOM is bound to ensure that the universal service provider publishes information on the number of overall complaints and on the way in which these complaints were handled, together with the annual report on the verification of the levels of quality of service actually provided.
Consult:
- Levels of quality of service of CTT - 2010 https://www.anacom.pt/render.jsp?contentId=1150379
Related information on ANACOM's website:
- Audit of levels of quality of service reported by CTT - 2010 https://www.anacom.pt/render.jsp?contentId=1146969
- Postal services https://www.anacom.pt/render.jsp?categoryId=4611
