ANACOM Alerts - Audiotext services and new roaming prices

As part of the "Alerts ANACOM" initiative, launched to strengthen the information that ANACOM makes available to consumers on specific sector issues, reflecting the main issues raised in complaints, the following article was published on 25 June (Correio da Manhã) and 26 June (Jornal de Notícias):

Audiotext Services

  • Audiotext services are accessed through calls to numbers beginning with 601 (general), 607 (tele-voting), 608 (sales), 646 (contests and hobbies) and 648 (erotic).
  • Access to these calls should be barred by your operator by default.
  • To access these services, you need to ask your operator in writing.
  • These calls have higher than normal costs. When connecting to one of these numbers, you should hear a voice message giving information on the nature and price of the service.

This week’s section on Radio Renascença will air on 28, 29 and 30 June between 5 pm and 6 pm in the 1st position of the block as follows:

Have you heard about the new roaming prices?

The prices charged for roaming communications in the EU, Iceland, Norway and Liechtenstein may not now exceed the price paid for national communications to other networks in Portugal, subject, with some exceptions, to a surcharge (excluding VAT) of:

  • 5 cents per minute for outgoing calls
  • 1.14 cents per minute for incoming calls
  • 2 cents per SMS sent

When using the Internet while roaming, the price charged may not exceed the national price, plus, with some exceptions, 5 cents per megabyte.

Check with your operator before you travel!

"Communications contracts by phone" is the subject of today's "Consumers tips" (27 June) published in the newspaper Jornal de Notícias with ANACOM's support:

Communications contracts by telephone

1. Contracts made over the telephone are valid.

2. The operator should provide you with the contractual conditions on paper or in other written for which you can store within 5 days or at the latest at the time of installation, if you have not made before the contract is concluded.

3. Unless the telephone call was made on your initiative, you will only be bound by the contract after giving your consent in writing.

4. After the conclusion of the contract, the customer has 14 days to cancel without penalty and without giving a reason. If the operator fails to inform the customer about this right, then the customer’s right to cancel is extended to 12 months.

5. But be careful! If you ask the operator to begin provision of service during these 14 days, you can still cancel during his time, but you will have to pay an amount proportional to the number of days that the service has been provided.

6. If you want to cancel the service, make the request in writing and keep proof of your request.

7. If the operator fails to meet these obligations, report the case to the ASAE. If you have suffered any loss, refer to the Arbitration Centres.