Administrative Rule no. 201-A/2017, published in Diário da República (Official Journal), 1st Series, no. 125/2017 has approved the model, edition, prices, supply and distribution of the Complaint Books (physical and electronic formats), and establishes the functionalities of the digital platform that supports electronic complaint books.
- Portaria n.º 201-A/2017, de 30 de junho https://www.anacom.pt/render.jsp?contentId=1413336
- Electronic Complaints Book for Essential Public Services https://www.anacom.pt/render.jsp?contentId=1414231