1. Human Resources

Recruitment and selection

Recruitment and the contractual situation for the year in question, compared to the previous year, is characterised by:

- A 0.5% increase in the number of permanent employees;
- A 116% increase in the number of employees with time contracts.

The number of workers in service on 31 December 2003 was 1.7% more than at the same date in 2002.

Contract Situation	No. of Workers		VAR 03/02
Contract Situation	2003	2002	No. Work.	%
Permanent employees	399	397	2	0,5
Temporary employees	13	6	7	116
Other	2	4	-2	-50
Total	414	407	7	1,7

Employee qualification

Regarding the distribution of workers per professional qualification level, there has been a major improvement in the competence level of ICP-ANACOM's human resources.

This increase in qualifications of this Authority?s human resources has been at the level of upper and middle management, corresponding to about 79% of total work positions. This trend is associated not only to the growing technical and functional demands on the organisation, but also to the functional reclassification and/or framing of workers previously associated with lower qualification levels.

Qualification Levels	2003	2002	Var 03/02
Qualification Levels	2003	2002	No. Work.	%
Upper Management	203	194	9	4,6%
Middle Management	123	117	6	5,1%
Highly Qualified Professionals	23	29	-6	-20,7%
Qualified Professionals	55	54	1	1,9%
Semi-Qualified Professionals	10	13	-3	23,1%
Total	414	407	7	1,7%

Resources used

Regarding the type of work performed during the year 2003, there was an increase of nearly 0.2% in total work, due to use of the following ways of providing work:

- Extremely insignificant (about 0.4%) rise in the use of normal work;
- Relatively insignificant rise (about 3.5%) in the use of work performed on a time contract;
- Drop of about 16% in recourse to the use of supplementary work.

Resources Used	2003	2002	Var 03/02
Resources Used	2003	2002	No. hours	%
Normal Work	705.150	702.150	3.000	0.4%
Supplementary Work	12.816	15.141	-2.325	-15.4%
Time Contract Work	13.350	12.900	450	3.5%
Potencial Work	731.316	730.191	1.125	0.2%

Professional training

In the context of professional training, technical training stands out as being very important for appropriate development of the activities and duties incumbent on ICP-ANACOM. It has always been viewed as a vital instrument for ensuring effective performance of the Authority's workers.

The total cost for this category in 2003 was 1.4% of personnel costs.

Broadly speaking, some 154 training actions were carried out, involving 784 participations, for a total of 12,653 hours. Compared to the previous year, there was a drop of about 20.6% in the financial commitment, a rise of nearly 10.6% in trainee participations and a drop of 64% in the number of training actions.

Training guidelines basically addressed the following areas:

- Structural Development Area:

Mobile Communications;
Market Analysis Methodologies, Evaluation of Significant Market Power and Competition Law;
DSL Tutorial;
Local Access Regulation;
Fixed Mobile Substitution;
Digital Terrestrial Television;
Continuing language education;
Micro-computer training ? Access, Outlook, Power-Point and Project 2000 actions were undertaken.

- Specific Development Area:

The specific development of ICP-ANACOM employees accounts for the largest share of training, via the selection of actions outside the Authority, in which personnel aim to perfect and develop new work skills. In this context, some 8,095 hours of training were undertaken, involving 414 participations in short and medium length actions, both in Portugal and abroad.

Resources Used	2003	2002	Dif
No. of actions	154	428	-274
No. of trainee participations	784	709	75
No. of days	1.757	3.558	-1.801
No. of days/ Average Participant	4,5	8,7	-4,2
Trainning costs / Personnel costs (%)	1,4%	2,0	-30%
Direct costs (Thousands of Euros)	240	320	-80
Costs / Average participant (Thousands of Euros)	0,58	0,78	-0,20

Human Resources
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