I 
Executive Summary (529 Kb)
I.I General Framework
I.II Main Results and Conclusions
1 Quality of Service Assessment (228 Kb)
1.1 Goal
1.2 Analysed Services
2 Methodology (403 Kb)
2.1 Fundamentals
2.2 Main QoS Indicators
2.3 Measurement Profiles
2.4 Test/Measurement and Post-Processing System
3 Study Sample (233 Kb)
3.1 Tested Areas
3.2 Sample Size
3.3 Data Collection Conditions
4 Aggregated Results (2116 Kb)
4.1 Autonomous Region of the Azores
4.2 Autonomous Region of Madeira
Acronyms (228 Kb)
