3.4.1. Overall assessment of the postal system
The respondents were asked to provide an overall grade of the postal services, on a scale from 1 to 20. The average grade was 14.00. This figure is slightly higher than the grade recorded in 1999 - 13.73.
On a regional basis, the classification was 13.6 in the Greater Lisbon Area, 15.1 in the Greater Oporto Area, 13.9 in the Rest of the Country and 13.8 in the Autonomous Regions of Azores and Madeira.
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Evolution of postal services over last five years
Regarding the development of the postal services over the last 5 years, a majority of those polled believed that there has been an improvement (89.8%). 9.6% believe that the service has remained the same over the last 5 years and 0.4% consider that it has deteriorated.
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