The main problem of the electronic communications services market, as identified by its business consumers, is that it is “too expensive”. This was also the main problem cited in 2007, although the percentage of surveyed companies is significantly higher.
|
Service |
MTS |
FTS |
MIAS |
FIAS |
|
Too expensive |
37.4 |
27.7 |
26.6 * |
22.8 |
|
Poor quality |
12.8 * |
5.2 * |
16.6 * |
14.2 * |
|
Lack of / unclear information |
4.5 * |
2.9 * |
2.2 # |
2.2 # |
|
Services poorly suited to company needs |
3.6 * |
4.0 * |
3.0 # |
3.4 * |
|
Insufficient services |
3.5 * |
2.4 # |
7.7 * |
6.7 * |
|
Lack of competition |
3.2 * |
5.4 * |
3.2 # |
3.4 * |
|
Lack of offer |
1.3 # |
1.5 # |
1.0 # |
1.1 # |
|
Other |
19.6 |
16.5 |
15.8 * |
15.8 * |
|
Don’t know / no response |
31.0 |
44.9 |
39.5 |
44.7 |
Unit: %.
Source: ICP-ANACOM, Survey on the use of electronic communications services by small and medium-sized enterprises, December 2010
Base: All companies with less than 250 staff according to services possessed
Note 1: Estimates: (#) Unreliable estimate; (*) Acceptable estimate; (no symbol) Reliable estimate (see Footnote 2).
Note 2: Multiple choice question
“Poor quality” is the second most cited problem in the case of MTS and the Internet. Meanwhile, “Insufficient services” was cited in third place in the case of the Internet by a significant number of respondents.
