Contrary to the evolution of the mobile telephone service, possession of the fixed telephone service by Portuguese companies declined from 95.8 percent in 2007 to 90.3 percent in 2010.
64.9 percent of the surveyed companies were customers of PTC, followed by Optimus with 15.7 percent of companies surveyed.
Graph 6 - Percentage of users of the fixed telephone service by provider, subscription / use for calls
Unit: %
Source: ICP-ANACOM, Survey on the use of electronic communications services by small and medium-sized enterprises, December 2010
Base: All companies with less than 250 staff with fixed telephone service
Note 1: Estimates: (#) Unreliable estimate; (*) Acceptable estimate; (no symbol) Reliable estimate (see Footnote 2).
Note 2: The question “providers of which company is customer” is multiple choice.
In line with the mobile telephone service “lowest prices” remains the main reason for choosing provider, indicated by 32 percent of surveyed customers.
20.2 percent of fixed telephone service customers made at least one complaint in the last year, whereas 9.3 percent made their last complaint more than one year ago. A greater propensity to complain is reported among small and medium-sized companies, compared to micro-companies (38.5 and 27.8 percent respectively).
A large number of complaints stemmed from “network failures or call interference” with double the responses of “faulty equipment”.
Graph 7 – Reason for last complaint
Unit: %
Source: ICP-ANACOM, Survey on the use of electronic communications services by small and medium-sized enterprises, December 2010
Base: All companies with less than 250 staff which are customers of fixed telephone service and which have made a complaint to the most used provider (includes non-responses)
Note 1: Estimates: (#) Unreliable estimate; (*) Acceptable estimate; (no symbol) Reliable estimate (see Footnote 2).
Note 2: Multiple choice question.
More than 10 percent of the surveyed companies reported switching fixed telephone service provider in 2010 and another 7 percent considered switching or attempted to switch, whereas 94.9 percent of the companies which did switch made use of the portability service.
Among micro, small and medium-sized companies without the fixed telephone service, more than half reported “no need for this means of communication”. “Use of mobile telephone” was mentioned by ¼ of these companies.
