To accomplish this objective, ICP-ANACOM engaged in a number of actions during 2010, particularly in the area of human resources supervision and management.
Supervision takes a leading role in the activities of ICP-ANACOM as a key element in the pursuit of various goals. Supervision ensures that the regulatory framework for electronic communications and postal services and the decisions of this Authority are complied with, ensuring conditions for fair competition and respect for the rights of consumers and citizens in general.
ICP-ANACOM's work in this area includes: (i) monitoring the market, accomplished through various studies and through the analysis of complaints; (ii) oversight procedures, involving the monitoring and control of the spectrum, electronic communications, postal services, the infrastructure of buildings, equipment and laboratory activities; (iii) the sanctioning of offenses that led to the instigation of 145 breach proceedings; and (iv) the settlement of conflicts between operators/providers.
In its monitoring of the market, ICP-ANACOM acted proactively to ensure it had the instruments it needed so that decisions could be taken with high levels of information and specialist know-how, ensuring rigorous and reasoned regulatory action. For example, ICP-ANACOM conducted or arranged studies on the postal sector, on NGA and on electronic communications services offered in bundles.
ICP-ANACOM was also engaged in inspection and enforcement, instigating litigation and breach proceedings whenever infringements were found. In this context, ICP-ANACOM works to ensure adherence to the national legal and regulatory framework applicable to the communications sector. Meanwhile, in the settlement of conflicts between operators/providers, ICP-ANACOM has sought faster resolution of disputes.
Finally, in relation to this strategic objective, the actions taken by ICP-ANACOM in the area of human resource management, and other measures to promote efficiency in processes, are presented in the section on other activities.
The measures taken in the specific area of human resources make ICP-ANACOM's staff a highly motivated and highly skilled cohesive working team which is, above all, focused on the regulator's role and mission at the various levels of its remit.
Meanwhile, ICP-ANACOM has taken a set of other measures to promote efficiency, giving it the technological tools/applications that will streamline both its internal procedures and procedures involving its relationship with sector participants. This supports free flowing communication, along with better organized information, providing positive outcomes for the regulator and all market participants.
