- 1. Introduction
- 2. Regulatory framework
- 3. Quality of service parameters
- 4. Measurement method
- 5. Performance targets
- 6. Cases of force majeure
- 7. Disclosure to ICP-ANACOM and users
- 8. Non-compliance with performance targets
- 9. Decision
- Annex - Quality of service parameters and performance targets for the universal postal service
- Decision of 30.12.2014 (PDF 589 Kb)