ANACOM has implemented a system to appraise its activities and monitor the evolution of its performance, taking into account objectives of continuous improvement. This system includes global indicators, which extend across the entire organisation, and specific indicators to monitor performance in individual areas.
With this set of indicators, ANACOM is able to evaluate its responsiveness to enquiries, specifically its performance in providing a timely response to consumers and external entities and also to internal requests from its own departments.
Under Article 40, paragraph 3, of ANACOM's Statutes, it is incumbent upon the Sole Auditor to assess the quality of systems of performance indicators in force at ANACOM.
The defined global indicators will be maintained throughout the period of the 2016-2018 Plan. The targets associated with global indicators are presented in Annex V.
